Tuesday, January 23, 2007

Tired. Dog Tired.

Yes, I am. I have actually wanted to get some posts out here several times already this year. Just too tired to make it happen until now.

However, I'm not nearly as tired as a technology/idea that I realized today I want to see die off much quicker then is currently happening. Voice mail. When I say voice mail, I'm using it as a general term to refer to answering machines, and any kind of voice mail such as those at offices, or used by cell phone providers.

They are all flawed. Steve Jobs obviously (to anybody not hiding under their rock) pointed out in his keynote that navigating in a sequential fashion is horribly outdated. That is just the start though. How much time each day do you waste listening to the following:

"I can't come to the phone right now, please leave your name and number after the beep and I'll get back to you"

Were you really wondering what to do when that person didn't answer and this mystery device started talking to you? Multiply that times each person you can't reach per day and you are just burning away minutes of your life. Put the 2 previous examples together, and now both parties are wasting double the time just trying to achieve asynchronous communication.

Why? We have already defeated this problem. It is called email. While not perfect, it is hands down better than anything voicemail has done.

So, we need smarter phone systems. Do like Vonage and send messages as audio clips via email (or optionally do speech to text as well). Then you don't need Job's iPhone, you simply need a phone that can do IMAP/POP.

Next, the stupid greeting has to go. Let your phone display a status on the screen, just like IM. You can quickly find out that I'm away, busy, screening, running from the plague, etc.

Make it so.

1 comment:

---ryan said...

I'm with you. I'd even be happy with an inbetween step. My home phone can give me a list of people that called with Caller ID info. It can also tell me the time and number of who called when it plays back a message. What it can't do is give me a message indicator on that silly Caller ID list which would play the message. This is exactly what Apple/Cingular's visual voicemail is.
Instead, I get great "features" like being able to change the icon set on my phone to silly SUV characters. When you delete a message it shows an SUV that is smashed. When it rings, the SUV shakes its ass. WTF? What is the point of that?