Sunday, January 18, 2009

...And I start to complain that there's no rain

Google recently announced they are shutting down some of their service offerings. This move is at least partially driven by reducing costs and focusing engineering efforts on more popular services.

I found this all interesting for a few reasons. First, while at least one of those services, Google Notebook, was flagged as unpopular, I personally knew someone who used it quite a bit. Second, it brought to light something which was always dangling out there with these new "Cloud Computing" services.

It's all the rage right now to utilize these services, and move as much as possible to the "cloud" model. Applications as services, delivered through the web, is one of the current flavors of the month. In many ways it's very appealing, and I admit, I drink from the faucet freely. I have signed up for countless numbers of these sites and services, and many from Google in particular are now indispensable in my daily routine. They are easily accessible from any computer and possibly more important - consistent. They can be updated immediately and everyone simultaneously receives the new upgrade.

However, that last point is exactly the looming underbelly of all of this. When a vendor no longer finds it worthwhile or profitable to maintain a service, it disappears. It doesn't just go end of life, it doesn't just stop receiving technical support, it ceases to exist entirely. {Note - in this case it appears that the service won't disappear entirely immediately. There are plans to leave it simply unmaintained for a while. I'd guess eventually it will cease completely though.}

This is a substantial change from nearly any paradigm of the past. If you bought (or received for free) a service or product, you continued to have it. Unless it was a consumable, even if the company no longer made the product or stopped supporting it, you could continue using it as it was. Not so any longer.

Cloud computing on the web isn't the first to have this issue, other "connected" services had this type of potential gotcha as well. Certain Satellite dish receivers and other boxes that receive television guide data have bumped into this issue in the past also. It is just becoming much more prevalent and open to a larger potential user base now via the web.

With most of these services of course, this basically falls under the "get what you pay for" category. However, I would use this as a reason to be very wary of cloud computing services that want to start charging for service. It should also serve as a reminder to keep all data backed up in an offline format as well - unless of course you want to be the next JournalSpace.

As for Google Notebook, it appears some services are stepping up to try to switch existing users. Hopefully more will follow suit. Lifehacker has offered several suggestions for those feeling abandoned by this service being discontinued.

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