Amazon is far and away my favorite online retailer. That means I can pretty safely say they are my favorite retailer period too. However, I was a bit annoyed when I had to return something.
I recently ordered something, and inadvertantly ended up with 2 in my cart. Because I was using a gift certificate it didn't dawn on me as quickly that I was paying too much either. All mostly my fault.
When I received the package I immediately realized the error. My handy included packing slip indicated that for a full refund I could simply visit their returns site. After clicking on recent orders, and choosing exactly which item I wanted to return, I had to choose a reason. "No problem", I thought, "I'll just choose the 'Accidentally Ordered Duplicates' option, or something similar." No, that was not even close to one of the options:
So, at first I selected the first option. I didn't really order the wrong item, just too many, but I figured this was the closest. However, while I would receive a refund in that case, they stated that I would have to pay shipping costs (prepaid USPS, but they would deduct the shipping from my refund amount). This probably should have been acceptable to me, but since I didn't pay for shipping in the first place, I was annoyed. So, I began choosing other options to find out the varied outcomes. It turns out that if I simply claim I didn't like the item (as displayed in the image above), they'll cover the shipping costs. Hmm.
So, if you end up needing to return something to Amazon, this is apparently the route to go.
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